G11 Direct FAQ

Will the G11 Direct run on my computer?

To run the G11 Direct you need:

  • A PC running Windows (see next question)
  • An Internet connection
  • Internet Explorer 5.5 or later
  • A 1024 x 768 or higher screen resolution

 

Will the G11 Direct work on my version of Windows?

The G11 Direct will work on all of the following:

  • Windows 2000 SP4
  • Windows XP SP2
  • Windows 2003 Server

The Microsoft .Net ("dot-net") version 2. framework must be installed on your computer in order to operate G11 Direct.

 

Will the G11 Direct run on international versions of Windows?

The G11 Direct will work on many international Windows Operating system versions including:
Italian, French, German, Bulgarian, Russian, Arabic.

 

Will the G11 Direct work if it is located behind a firewall?

The G11 Direct is designed to operate securely through a firewall.

The G11 Direct attempts to automatically detect the correct communications settings from Internet Explorer. If you are having problems and are situated behind a firewall or proxy server, check with your system administrator that the relevant ports are open as follows:

  • A HTTP port (port 80 or 8080) must be open. This port is used for program downloads and for web pages in G11 Direct.
  • Port 1001 must be opened for access to the simulation server: mitssimul.iitech.dk (IP address 193.178.175.38), live server: mitslive.iitech.dk (IP address 193.178.175.48). This port is used for encrypted communication with the trading server.

 

Can I change the layout of G11 Direct?

The G11 Direct layout can be completely customised enabling you to:

  • Add, name, edit or delete Views (with their access tabs) from the View menu
  • Add modules to a view from the Trading menu
  • Save changes to the workspaces from the File menu. You will also be asked if you want to save any changes when you exit the G11 Direct

G11 Direct also features a docking system that allows you to glue modules to fixed places within a View. Modules can be displayed in a variety of different formats, including tabbed documents and free-floating panels that allow you to place modules outside of the workspace (ideal if you are working with more than one screen).

 

How do I know if I have the latest version of the G11 Direct?

You will always have the latest version of the G11 Direct. Whenever you start the G11 Direct, it automatically checks for updates and notifies you when an update is available. You can then choose to update immediately or wait for a more convenient time.

 

Can the G11 Direct show my Account Summary?

You will always have access to your latest trading and trade related information:

  • Your trading account and status
  • All trading positions including up-to-date profits/losses on each position
  • Trade activities (in a Trade Log)
  • All communications sent from the trading platform, e.g. charts, trade confirmations etc. (in an Activity Log)
  • Comprehensive log of booked and executed trades

 

Are communications between the G11 Direct and clients secure?

All communications between the G11 Direct and the client are well encrypted using the Microsoft CrytoAPI and uses the Microsoft Base (or Enhanced) Cryptographic Provider. The encryption algorithms used are the RSA public key exchange algorithm and the RC4 stream encryption algorithm with a session key length of 128 bits.

The G11 Direct uses private/public key pairs to authenticate users and these key pairs are randomly generated from the G11 Direct. The public key is automatically kept at Gruppo 11 for storage and the private key is stored on the client's machine. The private key can be either 512 or 1024 bits long and for all practical purposes, is impossible to break.

With proper local administration of their User ID and Password, clients can be fully confident that they are well protected against misuse of their accounts from the Internet.

 

How "Live" are the prices in the G11 Direct?

FX and CFDs products live prices are streamed to the platform directly through our liquidity providers.

G11 Direct supports direct Forex trading on major currencies up to USD 20,000,000. Trades are executed on the price displayed (what you see is what you get) directly from the our price feed; thus making dealing quicker, more convenient and efficient. Our prices are highly competitive and we maintain a low fixed spread between the bid and ask prices, except in extreme market conditions. This tight spread is further proof of the quality and immediacy of the price data we provide.

 

Can I use the live G11 Direct from multiple PCs using the same login (user ID and password)?

The G11 Direct can be used on several different PCs using the same User ID and password.

For example, to trade on your laptop as well as your desktop simply copy your security key from your original PC (where the key was created) to the other PCs.

  • Insert a blank disk into the PC where the original G11 Direct is installed.
  • Log on to the G11 Direct.
  • Select Tools > Options > Key Management > Backup Key.
  • Enter a password when prompted (any code with a minimum of 4 characters) to protect your key. This pin code must be entered correctly before the backup key can be reloaded.

To install your G11 Direct account on another PC:

  • Download and install G11 Direct.
  • Log on using your assigned User ID and the Password you selected during registration.
  • When you first log onto the live G11 Direct, a dialogue will be displayed instructing you to generate a key. Click OK.
  • The Key Management dialogue will open, allowing you to set up the security key for your trading system.
  • Click Load backup key.
  • Enter the location (drive and folder) where the backup copy of your security key is located. To do this, click Browse and select a drive and folder accessible from your PC.
  • Enter the password you used to protect your key and click Next.
  • A dialogue will be displayed to inform you that the key was successfully copied to this computer. Click OK to acknowledge this dialogue.